joya 7 | Privacy Policy — How We Protect Your Data

1

General Overview

This Privacy Policy applies to the Joya 7 online betting and gaming platform and all its services. By accessing Joya 7 or creating an account, you agree to this Privacy Policy.

We believe transparency is the foundation of trust. That's why this policy clearly states what data we collect, why we collect it, and how we protect it. No hidden terms or complex legal language — just plain, simple English.

This Privacy Policy is drafted in accordance with applicable data protection laws in Bangladesh. For any questions, contact us at support@joya7.im.

2

What Data We Collect

Joya 7 only collects the data needed to provide you with a safe, high-quality service. See the table below for details:

Data Type	Example	When It Is Collected
Identity Information	Name, date of birth, national ID number	During registration and KYC verification
Contact Information	Email, phone number, address	During registration and updates
Financial Information	BKash/Nagad number, bank account	During deposits and withdrawals
Usage Information	Betting history, login times, game preferences	Automatically while using the platform
Technical Information	IP address, device information, browser type	Automatically at each session
Cookie Information	Session cookies, preference cookies	During platform visits

We never store your full bank card number or PIN. Payment information is always processed in encrypted form.

3

Purpose of Data Use

Joya 7 uses your information only for specific, limited purposes. It is never used for anything else without your consent.

Account Management: For registration, login, and identity verification.
Service Delivery: To process betting, gaming, deposits, and withdrawals.
Ensuring Security: To prevent fraud, money laundering, and unauthorised access.
Customer Support: To resolve your complaints and queries.
Legal Obligations: To share data with authorities when required by law.
Experience Improvement: To make the platform more intuitive and personalized for you.
Promotional Communications: To keep you informed about offers and bonuses, with your consent.

            Your choices, your control: If you no longer wish to receive promotional emails or SMS, you can opt out at any time through your account settings.
          

4

Data sharing & third parties

Joya 7 never sells your personal data. However, in limited circumstances, we may need to share information with trusted third parties. These parties only receive data for specific purposes and are bound by our privacy standards.

Payment Processors: To process transactions with bKash, Nagad, Rocket, and banks.
KYC Verification Services: Trusted verification partners are used to confirm your identity.
Law Enforcement: Data may be disclosed when required by court order or legal obligation.
Analytics Services: Anonymized data is used to improve the platform.

Every piece of data shared with third parties is covered by a formal agreement. They are not permitted to use your information for their own purposes.

5

Cookie Policy

Joya 7 uses cookies on the platform to enhance your experience. Cookies are small text files stored in your browser that help remember your preferences and keep your login session active.

Essential Cookies: Required for login sessions and security — cannot be disabled.
Functional Cookies: Remembers your language, theme, and preferences.
Performance cookies: Helps us identify which pages are experiencing issues.
Analytics Cookies: Anonymized data is collected to understand user behavior.

You can disable non-essential cookies at any time through your browser settings. However, some features may no longer be available.

6

Data Retention Period

Joya 7 retains your data only for as long as necessary. All data is kept while your account is active. After account closure, financial transaction records are retained for up to 5 years in accordance with Bangladesh's financial regulations.

Personal Identity Information: Deleted 3 years after account closure.
Transaction Data: Retained for up to 5 years as required by law.
Cookie Information: Up to 12 months.
Customer support conversations: up to 2 years.

            Legal Obligation: Under anti-money laundering laws, retaining certain financial data for a specified period is a legal requirement.
          

7

Your Rights

As a Joya 7 member, you have important rights over your own data. We respect these rights and are here to help you exercise them.

👁️

Right of Access

You can find out what data we hold about you

✏️

Right to Rectification

You can correct any inaccurate information

🗑️

Right to Erasure

You can request the deletion of specific data

⛔

Right to Restrict Processing

You can restrict certain uses of your data

📦

Data Portability

You can request a copy of your data

🚷

Right to Object

You can object to certain uses

To exercise these rights support@joya7.im— email us. We will respond within 30 days.

8

Children's Privacy

Joya 7 is strictly for users aged 18 and above. We do not knowingly collect personal data from minors. If a minor has registered an account, a parent or guardian should contact us immediately.

Any such account will be immediately closed upon detection and all associated data will be deleted. This is our highest priority.

9

Security Measures

Joya 7 applies industry-standard technical and organisational measures to protect your data. Our security infrastructure is continuously updated.

256-bit SSL/TLS encryption on all data transmissions.
Data is stored in encrypted form on our servers.
Two-Factor Authentication (2FA) available.
24/7 server monitoring and intrusion detection.
Regular third-party security audits.
All staff undergo strict data protection training.

If a security breach is detected, affected users will be notified within 72 hours.

10

Privacy Policy Updates

Joya 7 may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via your registered email and post a notice on the platform.

Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend checking this page regularly.

11

Contact Us

For any privacy-related questions, complaints, or requests, please get in touch with us:

Email: support@joya7.im
Live chat: available 24/7 (bottom-right corner of the platform)
Response time: typically within 24–48 hours

            Data Deletion Request: To delete your account or remove specific data, send us an email with the subject line "Data Deletion Request". We will complete the process within 30 days.
          

Joya 7 Privacy Policy

How We Protect Your Data

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